REFUND & RETURNS POLICY
OVERVIEW
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused in their original state, unworn, unwashed, and with all tags intact.
Additional non-returnable items:
- GIFT CARDS
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS
Requirements
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- You are responsible for shipping the item back.
- Place your items back in your package and attach the shipping label to the outside.
Submitting a Refund Request
Email us by filling out the email form be sure to include the following in your refund request.
- Order number
- Topic: Request Refund
- If there are multiple items in your order and you only want to return one, let us know what item you want to return in the message box.
Refund Processing
Please allow 10-14 business days for your return to arrive to our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, chat us and we’ll help get you a replacement ASAP.
SHIPPING RETURNS
To return your product, you must email us and be sure to include the following in your refund request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at email or chat with us for questions related to refunds and returns.